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ajili requires identity verification to comply with PAGCOR regulations and the Anti-Money Laundering Act. Accepted Philippine government-issued IDs include:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• PhilSys National ID
• Voter's ID

You will also need to submit a clear selfie or liveness photo alongside your ID. Documents must be valid, legible, and show your full name and date of birth. KYC review typically takes 1–3 business days.

Go to the ajili Login page and click "Forgot Password." Enter the email address linked to your account and ajili will send a password reset link to that email. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact the ajili support team at [email protected] for assistance.

No. ajili strictly enforces a one-account-per-player policy. Each player may only hold one registered account at any time. Duplicate accounts are a violation of ajili's Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, contact support immediately to have it resolved.

Some basic details — such as your display name or contact number — can be updated directly from your Account Settings page. However, changes to your registered name or date of birth require a formal request to the ajili support team, along with supporting documentation, as these fields are tied to your KYC verification. ajili processes such requests within 3–5 business days.

ajili supports a range of payment methods that are widely used by Filipino players:

• GCash — instant deposits via your GCash wallet
• PayMaya / Maya — fast and convenient e-wallet deposits
• Bank Transfer — supported banks include BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank
• Debit Card — Visa and Mastercard debit cards linked to a Philippine bank account

GCash and Maya deposits are typically credited to your ajili account within a few seconds to a few minutes. Bank transfers may take longer depending on your bank — InstaPay transfers are usually credited within 15–30 minutes, while PESONet transfers can take up to one banking day. If your deposit has not reflected after the expected timeframe, contact ajili support with your transaction reference number for assistance.

Yes. The minimum deposit at ajili is ₱100 for e-wallet methods (GCash and Maya) and ₱200 for bank transfers. These minimums are designed to keep ajili accessible to players across the Philippines, whether you're in Makati or a smaller city like Iloilo or Bacolod. Maximum deposit limits vary by payment method and account verification level — check your Account Settings for your current limits.

ajili does not charge any fees on deposits made through supported payment methods. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the transfer method used. ajili recommends checking with your payment provider before initiating a transfer if you are unsure about potential charges on their end.

To request a withdrawal, log in to your ajili account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method, enter the amount, and confirm the request. Your withdrawal will be processed by the ajili finance team. Note that your account must be fully KYC-verified before any withdrawal can be processed — unverified accounts cannot cash out.

Withdrawal processing times at ajili are as follows:

• GCash / Maya: 1–4 hours after approval
• Bank Transfer (InstaPay): 1–6 hours after approval
• Bank Transfer (PESONet): 1–2 banking days after approval

Withdrawal requests are reviewed and approved by the ajili finance team within 24 hours on business days. Requests submitted on weekends or Philippine public holidays may take slightly longer. If your withdrawal has not arrived within the stated timeframe, contact support with your withdrawal reference number.

The minimum withdrawal at ajili is ₱200. Maximum withdrawal limits depend on your account verification level and the payment method selected. Fully verified accounts enjoy higher daily and weekly withdrawal caps. For specific limit details applicable to your account, check the Cashier section after logging in or contact the ajili support team.

Common reasons for a declined withdrawal at ajili include:

• Incomplete KYC verification — your identity documents have not been approved yet
• Active bonus wagering requirements that have not yet been met
• The withdrawal amount exceeds your current account limit
• A mismatch between your registered account name and the name on your payment account
• Suspected duplicate account or terms violation under review

If your withdrawal was declined and you believe it was in error, contact the ajili support team for a detailed explanation and next steps.

ajili offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and structure are detailed on the Promotion page, as offers are updated regularly. Generally, the welcome bonus includes a deposit match and may include free spins on selected slot titles. Always read the full terms and conditions of any bonus before opting in, paying close attention to wagering requirements and eligible games.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before the bonus funds — and any winnings derived from them — can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games like blackjack may contribute less. Full details are always listed in the individual promotion's terms on the Promotion page.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by completing the applicable wagering requirements. Once the wagering requirement is fully met, the bonus balance converts to real cash that is freely withdrawable. If you wish to forfeit a bonus before completing wagering, you can do so from your Account Settings, but any bonus funds and associated winnings will be removed from your balance.

All current ajili promotions — including reload bonuses, cashback offers, free spin events, and seasonal specials — are listed on the Promotion page. ajili updates its promotions regularly, so it is worth checking back often. Registered players also receive promotional notifications via email and in-app messages when new offers become available.

ajili Casino offers a wide variety of games to suit every type of player:

• Slots — hundreds of titles from leading providers, including classic reels, video slots, and jackpot games. Visit the Slot page for the full library.
• Live Dealer — real-time games with professional dealers, including live blackjack, live baccarat, live roulette, and more. See the ajili Casino page.
• Double Exposure Blackjack — a unique blackjack variant where both dealer cards are dealt face-up. Learn more on the Double Exposure Blackjack page.
• Bingo — online bingo rooms with multiple ticket options and prize pools. Visit the Bingo page.

Yes. ajili Casino is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download is required, though ajili may offer a dedicated app for an even smoother experience. All games, including live dealer titles, are accessible on mobile. A stable internet connection (4G/LTE or Wi-Fi) is recommended for the best live dealer experience.

Yes. All games available on the ajili platform use certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and independent of previous results. ajili's game providers are regularly audited by independent testing laboratories to verify fairness and compliance. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency to the gaming experience.

Double Exposure Blackjack is a popular blackjack variant where both of the dealer's cards are dealt face-up — giving players full visibility of the dealer's hand before making any decisions. This changes the strategy significantly compared to standard blackjack. To balance this player advantage, the game applies adjusted rules such as dealer wins on ties (except a natural blackjack) and blackjack paying even money rather than 3:2. It is a great option for players who enjoy a more strategic, information-rich blackjack experience. Visit the Double Exposure Blackjack page to learn more.

ajili provides a full suite of responsible gaming tools available to all players at no cost, directly from Account Settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — restrict how much you can lose over a set period
• Session Time Limits — control how long each gaming session lasts
• Cool-Off Period — temporarily suspend your account for 24 hours up to 6 weeks
• Self-Exclusion — lock your account for 6 months, 1 year, 3 years, or permanently
• Reality Check Reminders — periodic pop-ups showing your session time and spend

For full details, visit the Responsible Gaming page.

The minimum age to register and play at ajili Casino is 21 years old, as required by Philippine law and PAGCOR regulations. All players must complete age and identity verification (KYC) before they can deposit or play real-money games. Any account found to belong to a person under 21 will be immediately closed and the matter reported to PAGCOR. If you are a parent or guardian and suspect a minor has accessed ajili, contact support immediately.

To activate self-exclusion, log in to your ajili account, go to Account Settings, and select Responsible Gaming, then Self-Exclusion. Choose your preferred exclusion period and confirm. The exclusion takes effect immediately — your account will be locked and you will not be able to log in, deposit, or play for the duration of the exclusion. ajili will also stop sending you marketing communications during this period. If you cannot access your account, contact support at [email protected] and the team will process the exclusion within one hour. For a full step-by-step guide, visit the Responsible Gaming page.

ajili Casino operates within the regulatory oversight framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming in the Philippines. ajili complies with PAGCOR's responsible gaming requirements, anti-money laundering obligations, and player protection standards. Players can be confident that ajili operates transparently and in accordance with Philippine gaming law.