ajili Casino
Privacy Policy

1. Introduction

ajili Casino ("ajili," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the ajili platform at ajili.org. This Privacy Policy describes how ajili collects, uses, stores, shares, and protects your personal information in connection with your use of the ajili website, games, and related services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It also reflects ajili's obligations under PAGCOR's regulatory framework for licensed online gaming operators.

By registering an Account on ajili or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the ajili Platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, ajili Casino is the personal information controller responsible for your personal data collected through the ajili.org platform. ajili determines the purposes and means of processing your personal information and is accountable for ensuring that such processing complies with applicable Philippine privacy law.

ajili has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation. You may contact the DPO using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

ajili collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data ajili collects include:

• Identity and Verification Data: Full legal name, date of birth, nationality, government-issued identification documents (such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID), and selfie or liveness verification images required for Know Your Customer (KYC) compliance.
• Contact Information: Email address, mobile phone number, and residential address, including city (e.g., Manila, Cebu, Davao, Quezon City, Makati) and postal code.
• Financial and Payment Data: GCash mobile wallet number, PayMaya/Maya account details, bank account information for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other approved Philippine banks, and records of all deposit and withdrawal transactions.
• Account and Gameplay Data: Username, account creation date, login history, game session records, wager amounts, game outcomes, bonus usage, and responsible gaming tool settings.
• Technical and Device Data: IP address, device identifier, browser type and version, operating system, screen resolution, and session timestamps collected automatically when you access the ajili Platform.
• Communications Data: Records of your interactions with ajili's customer support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the Platform.
• Marketing Preferences: Your opt-in or opt-out status for promotional communications, preferred communication channels, and records of promotions you have participated in.

ajili does not knowingly collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is handled with the heightened level of protection required under the Data Privacy Act.

4. How We Use Your Personal Data

ajili processes your personal data for the following specific, legitimate purposes:

• Account Registration and Management: To create and maintain your ajili Account, verify your identity, and manage your account settings and preferences.
• Age Verification: To confirm that you are at least 21 years of age, as required by Philippine law and PAGCOR regulations for casino-style gaming.
• Payment Processing: To process deposits and withdrawals through approved Philippine payment channels including GCash, PayMaya, and bank transfers.
• Regulatory Compliance: To fulfill ajili's obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws, including the filing of covered and suspicious transaction reports where required.
• Game Delivery and Platform Operation: To provide access to ajili's games, maintain platform performance, and resolve technical issues or disputes.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion requests, and administer deposit and loss limits set by players.
• Customer Support: To respond to your inquiries, resolve complaints, and maintain records of support interactions for quality assurance purposes.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform.
• Marketing and Promotions: To send you information about ajili promotions, bonuses, and new games, but only where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyze aggregated usage data and improve the design, functionality, and content of the ajili Platform.

5. Cookies & Tracking Technologies

ajili uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and collect technical data as described in Section 3. Cookies are small text files stored on your device when you visit the ajili website.

ajili uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your ajili Account. These cannot be disabled without affecting core Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymized data about how players use the ajili Platform, which pages are visited most frequently, and where errors occur. This data helps ajili improve the Platform experience.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Marketing Cookies: Used only where you have consented, to track your engagement with ajili promotional content and tailor offers to your interests.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ajili Platform. Strictly necessary cookies cannot be disabled through browser settings without impacting your ability to use the Platform.

6. Sharing Your Personal Data

ajili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ajili shares your personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Service Providers: GCash, PayMaya, and Philippine banking partners receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Partners: Third-party KYC and identity verification service providers receive identity documents and verification images solely for the purpose of confirming your identity and age in compliance with PAGCOR requirements.
• Game Software Providers: Licensed game suppliers may receive anonymized gameplay data necessary to deliver their games and resolve technical disputes. They do not receive your full personal profile.
• Regulatory Authorities: ajili is required by law to share relevant data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as required by applicable regulations.
• Law Enforcement: ajili may disclose personal data to Philippine law enforcement agencies where required by a valid court order, subpoena, or other lawful legal process.
• Professional Advisers: ajili's legal counsel, auditors, and compliance consultants may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

All third parties with whom ajili shares personal data are required to process that data in accordance with applicable Philippine privacy law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. International Data Transfers

Some of ajili's service providers, including game software suppliers and technical infrastructure providers, may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, ajili will implement appropriate safeguards — such as contractual data protection clauses — to ensure that your personal data remains protected to the standard required by the Data Privacy Act of 2012.

By using the ajili Platform, you acknowledge and consent to the transfer of your personal data to service providers located outside the Philippines where necessary for the delivery of ajili's services, subject to the safeguards described above.

8. Data Retention

ajili retains your personal data for as long as your Account remains active and for a minimum period of five (5) years following the closure or termination of your Account. This retention period reflects ajili's obligations under PAGCOR licensing requirements and the Anti-Money Laundering Act, which mandate the retention of player records for regulatory audit and investigation purposes.

Where personal data is no longer required for the purpose for which it was collected and the applicable retention period has expired, ajili will securely delete or anonymize that data in accordance with its internal data disposal procedures.

Certain categories of data — particularly transaction records and identity verification documents — may be retained for longer periods where required by specific regulatory obligations or where they are the subject of an ongoing investigation or legal proceeding.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ajili. To exercise any of these rights, please contact ajili's Data Protection Officer using the details in Section 15.

ajili will respond to all data privacy rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, ajili may extend this period by a further thirty (30) days, with prior notice to you. ajili will not charge a fee for processing rights requests unless they are manifestly unfounded or excessive.

10. Children and Minors

The ajili Platform is strictly intended for adults aged 21 years and above. ajili does not knowingly collect personal data from individuals under the age of 21. If ajili becomes aware that personal data has been collected from a person under 21 years of age, that Account will be immediately closed, all data will be deleted or returned to the appropriate guardian, and any funds will be returned to the payment source.

If you are a parent or guardian and believe that your child has registered an Account on ajili, please contact the support team immediately using the contact details in Section 15 so that the matter can be resolved promptly.

11. Marketing Communications

ajili may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers — but only where you have explicitly opted in to receive such communications during registration or through your Account settings.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your notification preferences in your ajili Account settings, or contacting the support team directly. Opting out of marketing communications will not affect transactional communications related to your Account, such as deposit confirmations, withdrawal notifications, or security alerts.

12. Security Measures

ajili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ajili Platform.
• Encrypted storage of sensitive personal data, including identity documents and financial information, using industry-standard encryption protocols.
• Role-based access controls ensuring that only authorized ajili personnel with a legitimate need can access your personal data.
• Regular security assessments, penetration testing, and vulnerability scanning of the ajili Platform and infrastructure.
• Two-factor authentication options for player Accounts to reduce the risk of unauthorized access.
• Incident response procedures to detect, contain, and notify affected players and the National Privacy Commission of any personal data breach within the timeframes required by the Data Privacy Act.

While ajili takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. ajili cannot guarantee the absolute security of data transmitted over the internet and encourages players to use strong, unique passwords and to enable two-factor authentication on their ajili Accounts.

13. Third-Party Links and Services

The ajili Platform may contain references to third-party services, such as payment processors and game providers, whose own privacy policies govern the handling of any data you provide directly to them. ajili is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing any personal information.

This Privacy Policy applies solely to personal data collected and processed by ajili through the ajili.org Platform. It does not apply to data collected by third-party websites or services that may be referenced in the context of ajili's services.

14. Amendments to This Privacy Policy

ajili reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or ajili's data processing practices. When material changes are made, ajili will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The effective date at the top of this document indicates when the current version of the Privacy Policy was last updated. The most current version is always available at ajili.org/privacy-policy. Your continued use of the ajili Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or have a concern about how ajili has handled your personal data, please contact the ajili Data Protection Officer:

Email: [email protected]

ajili will acknowledge your inquiry within five (5) business days and provide a substantive response within thirty (30) days. If you are not satisfied with ajili's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

This Privacy Policy was last reviewed and updated on 15 May 2026. ajili Casino operates under the regulatory oversight framework of PAGCOR and in compliance with Republic Act No. 10173 (Data Privacy Act of 2012). All rights reserved.